Court Thorn Surgery

Upon reviewing the feedback for this surgery, I was surprised by the number of negative comments that appeared. However, my own experience has been entirely positive, with consistently courteous and..

I previously considered this to be an excellent practice, however accessing appointments has become increasingly difficult. Some members of the reception team (though not everyone) appear to make..

The recent triage process felt inefficient and unhelpful. The reception staff member was unable to confirm whether I would hear from a clinician on that particular day. By the time I received a text..

Would rate lower if the system permitted it. This practice previously maintained high standards and I had given it top marks in the past. However, my recent encounters have been deeply..

I had a concern about a matter I wished I'd addressed sooner, and it came up just as I was about to leave for an extended break. I requested an appointment for the next day, anticipating I'd be..

The practice previously provided a high standard of care, but accessing medical consultations has become increasingly difficult, and obtaining face-to-face appointments is now particularly..

The medical team and pharmacy personnel provided excellent service.

Had a query regarding a family member's medication and I'm grateful to the staff member who was so kind and helpful in resolving the matter. Thank you.

I had two interactions with the practice this week. The first was a scheduled appointment where the clinician was extremely helpful and took time to review my overall health. Later in the week I..

In my experience, this clinician displayed an approach that I found unhelpful and lacking in compassion. During a home visit for a minor concern, the conversation took an unexpected direction that I..

The practice makes a genuine effort to ensure patients have a positive experience, despite the challenging circumstances they currently face.

A reasonably good practice with supportive clinical staff, though this is somewhat undermined by the manner of some administrative and pharmacy personnel. The front-facing team can come across as..

I contacted the surgery regarding a prescription for my young child and was assured it would be sent to our local pharmacy. However, when we made a significant journey to collect it, the prescription..

Excellent practice with a supportive approach, making me feel genuinely appreciated as a patient.

An excellent surgery with a highly capable team.

I have visited this pharmacy on several occasions for various health matters and appointments. Today I attended for a scheduled injection and experienced a significant wait of around 40 minutes..

Excellent pharmacy and medical facility. A senior member of the dispensing team who proactively reaches out to patients by telephone to discuss any concerns regarding prescription changes and to..

We've had a wonderful experience with Court Thorn Surgery during our daughter's early years. Appointments are consistently available when we contact the practice, or we receive useful guidance, which..

Both my husband and I would not be here if it had not been for the excellent care and support provided by the medical team at this surgery. Thank you all.

The approach taken by the administrative staff requires careful consideration, particularly regarding the quality of interactions during phone calls. There were instances where the tone felt..