Blackwater Medical Centre
Jacob C. 2 years ago • From Google
Great
Helpful surgery with some hit and miss doctors
Doesn't deserve a single star rating. It's clear everyone wants to secure their spot when services begin. Sometimes I can't immediately join the queue, but that's fine - I'll wait a few minutes and retry. Fortunately, the queuing system offers a callback feature where if you're far back in line, you can press 0 while waiting. This allows you to disconnect and continue with your day while maintaining your position. When you reach the front, the surgery will contact you. Booking appointments well in advance through the NHS app is convenient, and whenever I've called with questions, the reception staff have been incredibly supportive and helpful. It's unfair to criticize the surgery for being overwhelmed by high demand. Instead, direct your frustrations towards local government representatives who have the power to address the shortage of medical facilities in an expanding community. The quality of doctors varies - some are exceptional, others less so. It's essentially a gamble. However, recently my interactions have been positive, with my health concerns being taken seriously and treated appropriately.
Exceptional customer support! Word is that an updated online platform is in the works.
Blackwater Medical Centre
Tina B.
My aging parent was dismissed with pain medication. No healthcare professional took the time to properly examine him. Appalling medical treatment.
Blackwater Medical Centre
Emma L.
Attempted to schedule an appointment and found myself in a lengthy queue, ranked 19th. I requested a callback, but after waiting an hour with no response, I tried calling again only to discover I..
Blackwater Medical Centre
clifford H.
A 93-year-old patient suffering from a severe urinary tract infection is being repeatedly denied medical attention for the third consecutive day. This healthcare facility is completely inadequate..
Blackwater Medical Centre
Sharon J.
Waited in line for about half an hour, but once I reached the front, the front desk staff was incredibly courteous and supportive. I managed to secure a same-day consultation with a nurse..
Blackwater Medical Centre
Alison D.
I decided to use the surgery's callback feature, thinking it was a clever way to avoid waiting endlessly in a queue. However, the experience was frustrating beyond belief. Each time I received a..
Blackwater Medical Centre
jacqui J.
Kudos to the team for organizing such a smoothly operated flu vaccination center at Plantation Hall in Heybridge. Sincere appreciation for sacrificing personal time to provide this valuable..
Blackwater Medical Centre
Tracy M.
While some of the medical professionals at this practice are genuinely compassionate, the front desk personnel often come across as abrupt and discourteous. Attempting to schedule an appointment or..
Blackwater Medical Centre
Rebekah R.
If I could rate this practice at the absolute bottom, I absolutely would. Recently relocated to the area, I've been struggling to secure an appointment for my medication refill for weeks. My partner..
Blackwater Medical Centre
phippsa3 p.
Scheduling a consultation here is utterly frustrating, and the entire experience makes me question why I'm even a patient at this clinic.
Blackwater Medical Centre
Adam B.
I visited my general practitioner recently, and scheduling an appointment was a breeze. The doctor was attentive during our consultation, carefully hearing out my concerns and conducting a thorough..
Blackwater Medical Centre
J M.
Encountered a few hiccups with their service that were somewhat frustrating. While not a complete disaster, there were definitely some areas that could use improvement in their customer support and..
Blackwater Medical Centre
Adele B.
Recently reached out to the medical practice. The front desk staff were incredibly friendly, and I quickly secured an appointment without any hassle. The doctor I consulted was thorough and helped..
Blackwater Medical Centre
Rachel L.
What an awful medical center, it's impossible to secure a consultation, calls get abruptly terminated, the front desk staff are discourteous, and certain physicians appear completely..
Blackwater Medical Centre
Mark C.
The overall experience at this medical practice is thoroughly disappointing. The entire establishment operates with an unacceptable attitude that borders on contempt. Personnel across all..
Blackwater Medical Centre
Sue W.
Skilled medical professionals, precise surgical procedure
Blackwater Medical Centre
Anca S.
Absolutely terrible general practitioner, I've been attempting to schedule a consultation for my 6-month-old infant for more than a week now. I rang at 7:58 AM, and the phone line was closed. When I..
Blackwater Medical Centre
Mason x.
Individuals are enduring misery simply by being condemned to this dreadful medical facility. Heaven help you should any medical issue arise while trapped in the "treatment" of such an indolent,..
Blackwater Medical Centre
Elizabeth H.
I'm eager to secure an appointment, but the current situation is frustrating. There's no online booking option available, and pre-booking is impossible. Getting through on the phone is a challenge,..
Blackwater Medical Centre
Laura C.
Feeling utterly defeated. Five months of medical mismanagement for a highly vulnerable patient. An invasive biopsy procedure that was completely unnecessary and inflicted significant emotional..
Blackwater Medical Centre
Euan H.