The Wells Medical Practice

The reception staff came across as dismissive and unhelpful during my interaction. I felt there was a poor attitude displayed towards patients and the conversation became confrontational. The clinic..

Unable to reach the practice by phone currently. Securing appointment slots has become increasingly difficult. The situation deteriorated following recent management changes. I had been a patient at..

The reception staff member displayed a dismissive and unwelcoming demeanor towards patients, coming across as arrogant and condescending. I would not feel comfortable recommending this practice to..

I must acknowledge the positive changes that have taken place. The reception team has shown considerable improvement over recent months. I have experienced no significant difficulties when..

I have generally found my visits to the clinic satisfactory, however the online booking system presents significant challenges. The platform requires completion of numerous forms that often feel..

Unable to reach the practice by phone. The clinical staff are excellent, but getting through to access their services remains a significant challenge.

I'm puzzled by the negative feedback I've seen online about this practice. Having lived in the area for approximately eighteen months, I can confidently say that my experience has been excellent. As..

An absolutely wonderful practice, from the moment you arrive at reception through to your consultation. The entire team demonstrates genuine care and concern for their patients' wellbeing.

I have always had an excellent experience at this surgery and continue to receive outstanding care.

I have experienced several disappointing interactions with this practice, where I have been a patient for many years. The quality of care has noticeably declined over the past five years. I..

I found myself quite disappointed with the new appointment system, which essentially removes your ability to choose which clinician you see. Instead, the allocation is determined by someone else's..

I have found this practice to be deeply unsatisfactory throughout my experience with them. The reception team has consistently been unhelpful when systems have experienced issues, and they have been..

Arrived slightly behind schedule for my appointment. The reception staff were prompt and efficient in processing my check-in. I was called through in just a few minutes. I really appreciate the..

What a wonderful addition to the reception team! At last! The staff member sounds genuinely interested in helping patients!

Extremely organised and supportive

I have consistently received outstanding care at this practice. The animal services are excellent and the medical professionals demonstrate genuine attentiveness to their patients.

My spouse and I, one of whom is from overseas, cannot speak highly enough of the service we have received from this practice. At every level, from the reception staff who manage considerable daily..

Avoid at all costs...The triage and booking system is problematic and you should be cautious about the information you enter into it. It should function as a straightforward booking system rather..

Following the integration of the two practices, there has been a noticeable enhancement in the quality of services provided. The ability to request repeat medications through the online platform is..

The appointment booking process is frustrating. When you finally get through, there are typically no available slots, and you're advised to call back at a later time. Attempting to book at the..