KB

Kate B. 2 years ago • From Google

Rating

Bad

Helpful young lady saved the day

The communication at this practice is substandard. Initially, a referral was sent with incorrect details. Fortunately, a young, courteous receptionist rectified the error and submitted a new referral. However, during my appointment, the consultant lacked current medical documentation, and recent scan results were missing, again highlighting their communication deficiencies. When I raised concerns about these communication issues, the senior receptionist I encountered was extremely discourteous and hostile. While I recognize that her job is challenging, it seems she is fundamentally unsuited to her role. I've interacted with other reception staff who were friendly, but I sincerely hope to avoid this particular individual in the future. Despite maintaining a veneer of politeness, she appears deeply dissatisfied with her work and responds with an aggressive and defensive demeanor.

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