Highfield Surgery
PO
Peter O. 11 months ago • From Google
Bad
Highfield Surgery epitomizes inconsistency—particularly in my care, which has been consistently subpar for over two years. Managing a chronic condition and dependent on opiates that have progressively lost effectiveness, my repeated concerns have been systematically disregarded and minimized. Had this surgery genuinely addressed my complaints and conducted appropriate investigations two years ago, I would not be experiencing the current level of pain and deterioration. Instead, I was arbitrarily diagnosed with MLBP (Mechanical Lower Back Pain) without any diagnostic imaging to substantiate their claim. Subsequent scans have conclusively demonstrated the significant progression of my condition. Such negligence and misdiagnosis is profoundly unacceptable and verges on medical malpractice. During my most recent consultation, clinician Leon callously suggested I "learn to manage my pain"—a statement that is not only patronizing but deeply dismissive, especially considering the practice's direct responsibility for overlooking my concerns, delaying critical referrals, and failing to thoroughly investigate my condition. Only after two years of relentless advocacy have I finally secured referrals that should have been immediate. Their systematic inaction has condemned me to extended waiting periods for MSK and Orthopaedic services—delays that were entirely preventable had the practice fulfilled its fundamental responsibilities when I initially sought help. I could have been progressing through a treatment plan and approaching recovery, instead of being trapped in a limbo of unnecessary suffering. If you desire patronization, misdiagnosis, and systematic dismissal, Highfield Surgery is your ideal destination. For those seeking genuine medical attention and compassionate listening—seek alternatives. This surgery has comprehensively failed me, and I would not wish my traumatic experience upon anyone.
Paul B.