Mosslands Medical Practice
A
Anonymouse 8 months ago
Poor
My experience of this practice goes from poor to below any acceptable standard. I think it may be due to the formal complaints I raised in the past and calling out of their sub standard care. Sadly this is the state of this profession within the UK, but these doctors are human and this profession is about caring. The doctors I have dealt with at this practice are, in my opinion, more money motivated than caring. If they cared then I wouldn't be writing such a scathing review but praising them for showing care and compassion. Put yourself in this position....you are in terrible pain, you have injured yourself and have done the same injury in the past. You have run out of medication you were previously prescribed. You call 111 and they tell you to be seen by your GP and they send a report to the GP. You call the GP, explain to reception what 111 has told you. You get a call back and are told a paramedic will call you. You get the call from the paramedic and explain your issue, the pain you're in, the fact you've run out of medication (that was previously prescribed). The paramedic tells you they will speak with a colleague and call you back shortly. Hours later, still in pain, you call them. They tell you they won't prescribe the medication you've had before because it's against NICE guidance. You ask what they can do because you've been in terrible pain for 6 hours. They tell you they will ask another doctor in the practice and call you back. Ten minutes later you get a text saying they won't prescribe any medication and to make a routine appointment to discuss the situation. Do you think that the paramedic or doctors should be allowed to practice medicine if this is their attitude towards a patient in severe pain? This is the type of practice that puts pressure on A&E departments by because they are unable to do their job. Not even a face to face consultation. I went privately, paid to see a doctor who prescribed the exact medication that my GP wouldn't. Against NICE guidance but they felt it would work, and guess what. It did and I'm out of the state I was in. "First do no harm"....perhaps this practice should remember that.
Elaine P.