Hereford Medical Group
SA
Shirley A. one year ago • From Google
Bad
I've been trying to be understanding about HMG despite its reputation, but I'm genuinely frustrated with their service. The paperwork is incredibly complex - an excessive number of questions that, as one receptionist candidly admitted, can create a 'very vague' impression. I've been battling what seems like a chest and sinus infection for more than a month. Two weeks ago, I reached out to the surgery and was redirected to a pharmacist who provided over-the-counter medication advice. I was instructed to return if those treatments were ineffective. After enduring a miserable night of coughing and fever, I contacted the surgery immediately, completing their form and explicitly noting my potential need for antibiotics. Their response was to schedule a nurse appointment a week later. When I expressed my dissatisfaction, the receptionist became defensive, stating the doctor's triage system deemed this the optimal approach. I subsequently contacted 111, and the representative agreed that HMG's response was completely inadequate. While I recognize the importance of a triage system, I'm bewildered by their decision-making process and frequently question whether the doctors genuinely review these forms thoroughly.
Deborah S.