St Mary's Surgery
Sara M. one year ago • From Google
Bad
Hormonal health dismissed with shocking medical ignorance
Be warned: if you're dealing with menstrual or hormonal health concerns, you'll need to be your own advocate. This experience epitomizes the shocking lack of understanding and research surrounding hormonal issues. Initially, I consulted a pleasant but seemingly uninformed physician about my severe PMS (previously diagnosed as PMDD) and was prescribed a contraceptive pill via phone (which they later attempted to modify after presumably researching). Unconvinced, I requested a consultation with a doctor specializing in hormonal health or perimenopause and was assigned to Dr Semrau-Boughton. Having tracked my PMS symptoms for seven years and extensively researched the topic, I found the consultation deeply frustrating. The doctor spent half our time attempting to distinguish between depression and cyclical symptoms (despite my clear explanation), was patronizing when I inquired about natural ovulation's long-term health benefits, dismissed alternative approaches, provided confusing HRT information ("if you're taking HRT, you might as well take the pill"), discouraged comprehensive blood testing, and flatly denied PMDD's existence ("PMDD, PMS, just rearrange the letters"). She ultimately presented only one option: the contraceptive pill, with no mention of alternatives like the Mirena coil, and even sent a beginner's PMS guide afterward! Medical literature often includes chapters about self-advocacy against dismissive doctors—this interaction perfectly illustrates why. Given PMDD and menopause symptoms' serious nature, this approach is dangerously inadequate. I've found more meaningful support through specialized medical talks, resources like The Menopause Charity and Menopause Support, and connecting with women experiencing similar challenges.
After recently relocating to this neighborhood, I signed up with St Mary's medical practice. On a Friday, I contacted them feeling unwell with a viral infection. The reception staff were incredibly..
St Mary's Surgery
Ian H.
Completely wrong location - they claim to be on St Mary's Street in Ely, but that's not near the Princess of Wales Hospital on Lynn Road. Get your address right and fix this mess.
St Mary's Surgery
Mark S.
Excellent medical clinic with top-notch healthcare services and a highly professional approach to patient care.
St Mary's Surgery
Sara M.
Be warned: if you're dealing with menstrual or hormonal health concerns, you'll need to be your own advocate. This experience epitomizes the shocking lack of understanding and research surrounding..
St Mary's Surgery
John A.
The medical consultation primarily relies on text-based communication, which proves inadequate and frequently demands multiple interactions to address issues. For individuals dealing with persistent..
St Mary's Surgery
Barbara D.
Absolutely zero empathy displayed by the front desk staff when I shared the deeply personal news about my mother's hospitalization and her declining mental health...
St Mary's Surgery
Cm Z.
I attempted to schedule an appointment via phone, but even though I was first in line, the hold time dragged on for three minutes with absolutely no one answering my call!
St Mary's Surgery
Jkp J.
An excellent medical practice that consistently demonstrates compassion and provides attentive support to all patients who visit.
St Mary's Surgery
Jane W.
Grateful appreciation to Dr Young and Kelly, the practice nurse, for their swift attention during my consultation today. What initially seemed concerning turned out to be less severe than I..
St Mary's Surgery
Antonio A.
This medical center stands out as the most expansive healthcare facility in the Ely area. Three aspects particularly impress me: the ample parking facilities, the on-site pharmacy, and the spacious..
St Mary's Surgery
Joanne O.
Dr Baker provided a warm and professional consultation, offering clear explanations and addressing all my questions with expertise and compassion. Her approach was both reassuring and informative...
St Mary's Surgery
Ajay J.
Visited Ely in August and found this to be a top-notch medical facility. The staff demonstrates a proactive approach and handles tasks with remarkable efficiency.
St Mary's Surgery
Darren Y.
Always been there for me during my health challenges, and they're currently providing invaluable assistance with a case I'm dealing with right now
St Mary's Surgery
Patrick K.
The front desk personnel demonstrate excellent customer service with their friendly and supportive demeanor. The healthcare professionals consistently display high levels of expertise and..
St Mary's Surgery
Angela R.
Started at rank 7 in the phone queue, dropped to position 1 in just 14 minutes, only to be informed that my call couldn't be completed and I should try again later. Completely unacceptable service.
St Mary's Surgery
Liz M.
Exceptional medical attention for all my family members, addressing both isolated health concerns and continuous treatment needs.
St Mary's Surgery
John C.
The phone system is utterly inadequate. Consistently, there are prolonged waiting times, preceded by a recorded message about Ask My GP, which fails to address all appointment needs. Then the..
St Mary's Surgery
Robert E.
Enter feeling under the weather, exit with renewed health and vitality
St Mary's Surgery
Kelly B.
I've been registered with multiple medical practices in Cambridge, and this surgery stands out as the absolute best. Their askmyGP digital platform ensures you receive a response, consultation, or..
St Mary's Surgery
COZMA C.
The quality of service is exceptional, and I wholeheartedly endorse this company. Although their phone lines can get congested at times, their dependability is truly outstanding.
St Mary's Surgery
Keith T.