Thorndike Partnership

Horrendous experience, run for the benefit of receptionists

It is almost impossible to get an appointment with Thorndike medical centre. They have instructions on their website stating you can make an appointment online, by phone or by visiting the surgery. If you telephone, you are told you can only make the appointment online, so that the 'triage team' can book you in. I filled in the lengthy, mostly irrelevant form. I then received a text message telling me that they have reached capacity - but no way of how I could make an appointment. I have written to complain and asked about the medical qualifications of the triage team, the misleading information on the website and the denial of NHS treatment. I expect zero response, because it is a horrendous practice run purely for the convenience of its receptionists.