Thorndike Partnership
Anonymouse one year ago
Bad
Appointment
BadReception
BadCleanliness
AverageCare
BadRespect
BadSeen On Time
BadHorrendous experience, run for the benefit of receptionists
It is almost impossible to get an appointment with Thorndike medical centre. They have instructions on their website stating you can make an appointment online, by phone or by visiting the surgery. If you telephone, you are told you can only make the appointment online, so that the 'triage team' can book you in. I filled in the lengthy, mostly irrelevant form. I then received a text message telling me that they have reached capacity - but no way of how I could make an appointment. I have written to complain and asked about the medical qualifications of the triage team, the misleading information on the website and the denial of NHS treatment. I expect zero response, because it is a horrendous practice run purely for the convenience of its receptionists.
Following prolonged challenges with obtaining an in-person medical consultation, I've made the decision to switch healthcare providers. I was a loyal patient at Thorndike for two decades. Their..
Thorndike Partnership
melissa e.
I'm utterly disgusted by the callous attitude of the medical staff at this practice, who seem to think it's acceptable to dismiss patients with automated text messages whenever I attempt to schedule..
Thorndike Partnership
Old a.
Completely awful. If you genuinely hope to receive medical attention or feel like you matter, steer clear of this healthcare provider.
Thorndike Partnership
Chido D.
Scheduling a consultation with this general practitioner has been an exercise in frustration. Their convoluted booking system requires navigating multiple steps, only to ultimately inform you that..
Thorndike Partnership
M.AR.k M.
I can't even assign the lowest possible rating to this pathetic excuse for a GP Partnership, as they pompously style themselves these days. In the past, a Doctor was a true community pillar, but..
Thorndike Partnership
anena a.
I recently relocated here just 48 hours ago and have been experiencing health concerns. When I reached out to the clinic, they insisted I schedule an online appointment, which I haven't done, and..
Thorndike Partnership
Rebecca T.
I want to be clear that I'm not criticizing the staff or GPs, who have always been courteous and professional in my interactions. However, I'm caught in an endless, frustrating loop trying to secure..
Thorndike Partnership
Fulke H.
Completely unbearable. You're forced to navigate through 50 interrogative hurdles before attempting to schedule an appointment. Even then, securing a slot is virtually impossible. Their online..
Thorndike Partnership
Danny P.
Transferred to this practice after being dropped by my previous physician for not having regular check-ups. I've recently undergone some blood tests, but obtaining the results has been incredibly..
Thorndike Partnership
rob h.
Called at 8 AM with a scheduled consultation for 9 AM. A female physician saw me and provided comprehensive explanations. She conducted a meticulous examination, walking me through each step. The..
Thorndike Partnership
Donna M.
Completely unacceptable service with constant scheduling nightmares. Every attempt to book results in endless form-filling, followed by a 48-hour wait, only to receive a text confirming the..
Thorndike Partnership
John N.
Giving a single star, and even that feels too generous! This surgical practice is a complete embarrassment. The receptionists are incredibly discourteous and unhelpful, constantly attempting to..
Thorndike Partnership
Miguel l.
I'd like to convey my heartfelt gratitude for the remarkable care I encountered during my two appointments at the medical facility. Mrs. Linda H and Malika B demonstrated extraordinary..
Thorndike Partnership
Matthew B.
Securing a general practitioner appointment is completely unfeasible. The healthcare service appears to be completely non-functional.
Thorndike Partnership
Gosia Q.
Absolutely dreadful service with no availability for urgent appointments, even for young children. After finally securing a slot through a 111 doctor referral, the medical notes were incomplete,..
Thorndike Partnership
Nik T.
Getting an appointment at this practice is a nightmare, with their online booking system being a real struggle. The constant rotation of doctors makes it challenging to see a consistent healthcare..
Thorndike Partnership
Caroline D.
Scheduling an appointment on the same day is practically impossible, and when you do secure one, it's weeks in the future. They appear to disregard any medical correspondence from hospitals. The..
Thorndike Partnership
Ellie B.
After attempting to schedule an appointment at least 6 times, I've discovered a system that's completely impersonal. Instead of speaking with an actual human, patients are now subjected to an online..
Thorndike Partnership
Linda M.
I'd give this place a negative rating if I could! Getting an appointment here is practically impossible, especially for a young child suffering from an ear infection. The NHS seems completely..
Thorndike Partnership
Charlotte O.
I am absolutely fed up with this medical practice after being a patient for four years, and getting assistance seems completely unattainable. Previously, I experienced ear issues and was unable to..
Thorndike Partnership
Mark S.