KG

Kristine G. 4 years ago • From Google

Rating

Bad

Horrible customer service at medical practice nightmare

The receptionist at this GP practice is absolutely appalling and represents the lowest standard of customer service imaginable! They look down on patients like we're insignificant insects!! It's impossible to directly communicate with the doctor or even get a proper conversation going over the phone!!! Each time I try to discuss my concerns, I'm met with dismissive statements like "the doctor recommends you do XYZ and return" - as if they can speak authoritatively on the doctor's behalf, which is utterly unacceptable. Someone who is unwell simply lacks the strength to jump through these ridiculous hoops!! I was so frustrated that I didn't even want to give a single star rating, but the review platform forced me to do so.

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