AE

Alina E. 4 years ago • From Google

Rating

Bad

Horrible customer service wastes hours of my time

Every time I need to schedule an appointment, I'm forced to spend at least an hour tied up on the telephone. Today, after 1 hour and 10 minutes of waiting, I finally reached someone, only to be placed on hold or in a queue, and then unceremoniously disconnected after another 15 minutes. I absolutely cannot endorse this unacceptable approach and will be seeking alternatives immediately, as I cannot risk my 2-year-old being denied the critical care she requires due to their incompetent appointment system. This experience is profoundly, utterly disappointing!!!!!

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