AA

Amelia A. 4 years ago • From Google

Rating

Poor

Horrible customer service wastes my entire month

I contacted the clinic as a 17-year-old and was utterly appalled by the receptionist's hostile and domineering demeanor, which seemed completely unprovoked. I diligently submitted my medical form with urgent symptoms as instructed on their website, only to be told to wait three weeks for a response. When the promised 4 pm call actually came at 2:30 pm while I was unavailable, they blamed me for missing it, dishonestly claimed they had specified the original time, and then pushed me to wait another three weeks. Upon expressing my concern about the urgency of my condition, they miraculously reduced the wait time to a week. The final interaction was a brief two-minute conversation with a doctor who essentially told me to book an in-person appointment when my symptoms are at their worst. I'm frustrated that this entire process has consumed an entire month of my time, with no substantial progress or meaningful communication, all for a two-minute conversation about scheduling another appointment.

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