YB

Yasmine B. one year ago • From Google

Rating

Bad

Horrible doctors surgery with no hope of appointment

Absolutely dreadful healthcare service with zero accessibility! Wasted an entire six-hour stint in A&E when a quick doctor consultation could've resolved my issue in mere minutes. Their approach is dismissive, constantly pushing patients to book online without any consideration for those lacking internet connectivity. Despite opening at 8am, calling immediately leaves you buried deep in a queue, and by the time they acknowledge you, all appointment slots are gone. Absolutely unacceptable! I requested a manager callback to discuss my frustrations, and predictably, no one bothered to respond. The NHS is crumbling, with reception staff displaying robotic, unhelpful attitudes, repeatedly parroting the same unhelpful responses. They might as well replace their staff with actual robots! As a taxpayer, I'm absolutely entitled to proper medical care and appointments. Their management should replace these useless reception personnel and ineffective managers with additional doctors, which might actually improve the system and provide the standard of care we all deserve as contributing citizens!

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