Hillview Surgery
Frank I. 2 years ago • From Google
Bad
Horrible healthcare experience at hillview surgery
For the past three weeks, I've been battling a painful eczema outbreak. Attempting to get my prescription filled has been a nightmare, with staff showing complete disrespect. Even at the pharmacy, a young employee tried to argue with me, denying me the basic respect a patient deserves. At Hillview surgery, I've experienced nothing but time-wasting and incompetence. I waited an entire weekend for a prescription that never arrived. Dr. Nick Patel was dishonest and arrogant, ignoring my advice and refusing to prescribe the agreed treatment until a future appointment. A week has passed since my initial call, with reception providing deceptive information - a total disgrace to medical professionalism. My scalp infection, which I sought help for at my local GP, remains unresolved after six months. I started with a full head of hair and now have none. I've been repeatedly misdiagnosed and forced to visit Urgent Care at Ealing Hospital twice. Returning to Hillview Surgery at 177 Bilton Road, I encountered a complete disregard for my health and well-being. This amounts to a breach of duty of care, medical malpractice, and retaliatory behavior for simply asking questions. Two weeks ago, I provided a hair sample following all correct procedures, including name, date of birth, and medical record number. Dr. Siva called me today, being dismissive and confrontational, and hung up on me - despite me remaining calm and respectful. She claimed my sample information was incomplete and destroyed, refusing to share details about the lab or her sources. During my last visit, staff created a scene, becoming argumentative. A clinician named Kate even told me to "shut up" while I was trying to ask a question. This has been a traumatic, harrowing, and stressful experience with so-called medical professionals at Hillview surgery who have failed to treat me like a patient. My medical condition remains unresolved, and I'm still recovering from degenerative disc disease surgery, having recently seen my neurologist, Dr. Pezarakos, at UCLH, Queens Square. I urgently seek attention to this very serious matter.
Every interaction with this place is a nightmare when scheduling an appointment. The receptionist consistently displays an unprofessional attitude, dismissively claiming no appointments are..
Hillview Surgery
Kanwal A.
I've been thoroughly impressed with this medical facility! The front desk staff are incredibly supportive, and the process of completing all my medical tests and receiving the results was remarkably..
Hillview Surgery
Anna P.
Excellent staff, really friendly and courteous, with top-notch customer support
Hillview Surgery
Ann D.
I truly appreciated securing a pre-work slot through Hillview Surgery's Extend Hours program. The wonderful nurse was incredibly helpful, combining my visit with an asthma check-up and blood draw,..
Hillview Surgery
Jenny S.
This medical practice is commendable. I've found it straightforward to arrange phone appointments without difficulty. Nevertheless, I sincerely hope they will reinstate in-person consultations..
Hillview Surgery
Elizabeth S.
Desperately seeking an escape from subpar medical care. My current general practitioner is so incompetent that I'm contemplating relocating just to find a competent healthcare provider.
Hillview Surgery
Rossella C.
I recommend that your reception staff improve their phone communication skills and show more compassion towards patients. Each time I've called, the staff member has been discourteous and constantly..
Hillview Surgery
Annette M.
Limited parking space is available for approximately three vehicles with disability permits near the medical facility's entrance.
Hillview Surgery
Leonora Q.
This GP practice truly stands out as the top-tier medical facility I've encountered. The entire staff demonstrates exceptional professionalism and courtesy. Booking appointments is remarkably..
Hillview Surgery
Linda S.
I visited the medical practice this morning with my mother, who is 99 years old, for a dressing change. The entire staff, from the front desk personnel to the nursing team, were exceptionally warm,..
Hillview Surgery
J K.
During a phone call on February 27th at 1:30 PM, the receptionist displayed an incredibly unprofessional demeanor. Her voice was so faint and distant that I had to request her to speak up. In..
Hillview Surgery
E G.
I sought a pediatric blood test referral from my GP, who prescribed numbing cream. When calling Hillview for instructions on cream application, I was redirected back to my GP, who couldn't specify..
Hillview Surgery
Ester P.
I've been a patient at this Clinic for around 3 years, and I'm disheartened that longstanding patient concerns haven't prompted meaningful changes in staff attitudes. I believe the Practice Manager..
Hillview Surgery
ILONA N.
My interactions with the team have been pleasant and satisfactory up to this point.
Hillview Surgery
Shadi V.
Every single time I contact this medical practice, the front desk staff are incredibly uncooperative and consistently claim they are unable to assist me. I'm genuinely frustrated and consider this..
Hillview Surgery
If A.
I visited the clinic to have my stitches taken out and was fortunate to be assisted by a wonderful nurse named Shadia. This was my inaugural encounter with her, and she made a fantastic first..
Hillview Surgery
Sujal V.
I've been attempting to schedule an appointment for three consecutive days, and each time I contact them, they instruct me to call back at 8 am. However, there's no clear appointment availability,..
Hillview Surgery
Alexandra S.
I visited the clinic today with my daughter due to her complaints of ear pain and fever, and my appointment was with Dr. Khan. She examined my daughter's ear and neck and claimed everything was..
Hillview Surgery
Paul L.
I've been receiving care at this medical practice for quite some time now. I can genuinely affirm that I have consistently been treated with the highest level of politeness and dignity during every..
Hillview Surgery
Stephanie R.
Karen went above and beyond to investigate my referral issue, quickly providing a satisfactory solution and responding promptly. I truly appreciate her assistance and dedication!
Hillview Surgery
Nikhil S.