FI

Frank I. 2 years ago • From Google

Rating

Bad

Horrible healthcare experience at hillview surgery

For the past three weeks, I've been battling a painful eczema outbreak. Attempting to get my prescription filled has been a nightmare, with staff showing complete disrespect. Even at the pharmacy, a young employee tried to argue with me, denying me the basic respect a patient deserves. At Hillview surgery, I've experienced nothing but time-wasting and incompetence. I waited an entire weekend for a prescription that never arrived. Dr. Nick Patel was dishonest and arrogant, ignoring my advice and refusing to prescribe the agreed treatment until a future appointment. A week has passed since my initial call, with reception providing deceptive information - a total disgrace to medical professionalism. My scalp infection, which I sought help for at my local GP, remains unresolved after six months. I started with a full head of hair and now have none. I've been repeatedly misdiagnosed and forced to visit Urgent Care at Ealing Hospital twice. Returning to Hillview Surgery at 177 Bilton Road, I encountered a complete disregard for my health and well-being. This amounts to a breach of duty of care, medical malpractice, and retaliatory behavior for simply asking questions. Two weeks ago, I provided a hair sample following all correct procedures, including name, date of birth, and medical record number. Dr. Siva called me today, being dismissive and confrontational, and hung up on me - despite me remaining calm and respectful. She claimed my sample information was incomplete and destroyed, refusing to share details about the lab or her sources. During my last visit, staff created a scene, becoming argumentative. A clinician named Kate even told me to "shut up" while I was trying to ask a question. This has been a traumatic, harrowing, and stressful experience with so-called medical professionals at Hillview surgery who have failed to treat me like a patient. My medical condition remains unresolved, and I'm still recovering from degenerative disc disease surgery, having recently seen my neurologist, Dr. Pezarakos, at UCLH, Queens Square. I urgently seek attention to this very serious matter.

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