RA

Ramudi A. 10 months ago • From Google

Rating

Bad

Horrible healthcare experience with rude staff

Utterly Traumatic Encounter – Unprofessional Conduct and Substandard Patient Treatment I am compelled to share my harrowing experience at this medical practice on 4th August 2025, which has left me profoundly distressed and anxious about my medical care. At 2:30 PM, I telephoned the surgery and endured a 40-minute wait. When Erica finally answered, I carefully provided my personal information and detailed my health concerns. After being placed on hold for approximately six minutes, Lisa took over the call. Her demeanor was immediately hostile and contemptuous. Despite having access to my records, she demanded I repeat all my details and arbitrarily terminated the conversation, refusing to schedule an appointment. I was devastated, humiliated, and felt systematically marginalized. Desperate for clarity, I visited the surgery in person. Staff confirmed Lisa deliberately ended the call because she "didn't want to engage." Such conduct from healthcare personnel is fundamentally unacceptable. When I attempted to explain my need for confidential medical consultation with a physician, I was met with cold indifference and further discourtesy. A doctor subsequently approached me, spoke brusquely, instructed me to "sit down," and during my brief consultation, barely acknowledged my presence before declaring they couldn't assist me and abruptly departing. This represents a recurring pattern of significant issues at this practice. Despite previous formal complaints, no meaningful improvements have materialized. Having seven years of NHS experience, I comprehend systemic challenges — but this transcended mere administrative delays. This was a comprehensive failure of professional standards, empathy, and basic human dignity. I am now experiencing escalated physical symptoms and profound emotional exhaustion as a direct consequence of this interaction. Should my medical condition deteriorate due to this negligence, I am documenting this for potential future accountability. I urgently implore this medical practice to critically reassess its staff training and supervisory protocols. No patient should ever endure such dehumanizing treatment.

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