Mathukia's Surgery
RK
Rajwinder K. 4 years ago • From Google
Bad
Sharon, the practice manager, displayed an appalling attitude during our phone conversation, being rude, condescending, and aggressive. She shouted and hurled unfounded accusations, completely shutting down any attempt for me to explain my side. Her demeanor was so hostile that I was left trembling and emotionally distressed after the call. Her communication was utterly unprofessional and demeaning. She baselessly accused me of dishonesty and fraud, clearly demonstrating her lack of understanding of the clinical commissioning group guidelines. Her actions seemed to stem from pure incompetence, ultimately causing unnecessary suffering for my already ill father. This incident significantly undermines the reputation of the practice and contradicts the doctors' efforts to provide quality patient care. While the other reception staff have been courteous, they are frustratingly unresponsive unless repeatedly contacted. The process of scheduling an appointment and reaching the practice via phone is extremely challenging and inefficient.
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