Hillcrest Surgery
AV
Aman V. 5 years ago • From Google
Bad
The reception staff and doctors at this surgery demonstrate a complete lack of patient care. From my experience booking appointments for my mother, they only take calls at 8am, and after waiting 20 minutes, someone answered and immediately hung up. Frustrated, I drove down to make an appointment via intercom, only to be told bookings are exclusively phone-based at 8am on the same day. They claimed being fully booked was why they didn't answer the call, but my argument was simple: why make me drive down when a phone explanation would suffice? Their behavior is appalling and shows zero consideration for patients. While I'm fortunate to drive and the trip was quick, I'm concerned for elderly patients who must walk or use public transport and face such disrespectful treatment. I intend to escalate my complaint against this medical practice, believing they are undeserving of their professional license. I'm fully aware of the pandemic, and their current approach seems counterintuitive - wouldn't phone communication be safer for both staff and visitors, rather than forcing people to physically visit? It's incomprehensible that they employ administrative staff who seemingly do nothing but sit idle instead of answering crucial patient calls. The entire situation is infuriating and completely unacceptable.
Cece C.