HT

Hilda T. 2 years ago • From Google

Rating

Bad

Horrible medical service fails to help my child

The service here is utterly devoid of compassion! I'm completely enraged!! This is absolutely unacceptable treatment of patients! I scheduled my child's flu vaccination approximately six weeks in advance, arrived at the appointed time, and was informed that the day's nurse was only administering adult immunizations and shouldn't have booked a pediatric appointment. Subsequently, I called to reschedule, explicitly confirming the availability of a children's nurse for my 4-year-old daughter, which they affirmed. I rushed from work to bring her, only to be told they don't provide vaccines for 4-year-olds? Didn't they know the age when initially booking the appointment? The receptionist's phone manner was shockingly insensitive and dismissive! Surely you can do better than this! Provide alternatives instead of simply stating "she can't get the vaccine" with such finality. Show some understanding and help solve the problem!

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