Brook Medical Centre
LJ
L J. 2 years ago • From Google
Bad
The receptionist deserves a one-star rating, and I wish I could rate even lower. Her customer service skills are abysmal, and her attitude is completely unprofessional. She brazenly discusses patient medical information loudly, seemingly oblivious to patient confidentiality and GDPR regulations. My critical long-term seizure medication was arbitrarily stopped, and when I inquired, she dismissively told me to speak to the doctor, despite my having received this prescription monthly for six months with a neurology confirmation. When I expressed my concern about accessing my medication, her callous response was "not my problem," and she then accused me of being perpetually rude, claiming to have heard me on previous phone calls - which suggests she's been inappropriately eavesdropping on private conversations. I was left in tears, distressed about my medication situation, and deeply worried about the dangerous level of power given to such unprofessional staff. While most employees work diligently, this receptionist's behavior is appalling and potentially harmful. The practice seems dangerously close to causing serious patient harm, and without an effective complaint mechanism, my only recourse is to contact the Quality Care Commission.
Ocean G.