Cornbrook Medical Practice (City Road)
SS
Shukri S. 2 years ago • From Google
Bad
This general practice is absolutely terrible - the receptionist is incredibly obnoxious and unprofessional, and frankly has no business working in healthcare. This morning, I called about severe neck pain, and she casually dismissed me, suggesting I go to the pharmacy. The pharmacist, however, explained this was a serious trapped nerve issue requiring emergency physiotherapy, and offered to email the GP. When the receptionist called back, I detailed the pharmacist's urgent recommendation, but she coldly stated I'd need to wait two months for an appointment. When I emphasized the emergency nature of my condition, she callously told me to wait two entire days just to TALK to a doctor - essentially expecting me to endure intense pain with no immediate assistance. Her attitude was shockingly disrespectful and heartless. She abruptly terminated our conversation without providing any meaningful solution, leaving me to continue suffering. Her complete lack of empathy and professional conduct is unacceptable. This receptionist should be thoroughly investigated and held accountable for her deplorable treatment of vulnerable, sick patients.
Katherine C.