Mill Road Surgery
Kashan J. 3 years ago • From Google
Bad
Horrible receptionists destroy patient care experience
The reception staff at this GP surgery are unbearably rude and unprofessional. My history with this practice has been challenging, but today's experience was particularly appalling. The receptionists sit at their desk with an attitude that suggests they're doing everyone a massive favor by merely answering the phone. They mechanically ask "how can I help?" without any genuine intention of helping. I submitted a repeat prescription request over a week ago and received a cryptic text telling me to discuss medications with a GP. Despite multiple attempts to secure an appointment, these receptionists consistently claim no doctor is available. When I urgently explained my critical need for medication, having already waited 40 minutes on hold, they abruptly terminated the call. Their complete lack of empathy and unwillingness to listen is shocking. These receptionists are a serious detriment to the healthcare organization, displaying an arrogance and rudeness that is completely unacceptable. I sincerely hope management reviews their performance and takes immediate disciplinary action.
Scheduling an appointment here is an absolute nightmare. The process of booking a surgical consultation is incredibly convoluted and frustrating. If the rating system allowed it, I would have given..
Mill Road Surgery
Pamela F.
I've been dealing with leg blood clots recently, and I'm thoroughly impressed with the medical treatment I've received. Dr. Morant and Dr. Senthilnathan have both been exceptional in their care and..
Mill Road Surgery
Danielle C.
The personnel here consistently demonstrate warmth, support, attentiveness, and genuine care, even during peak hours. Having experienced numerous medical practices throughout my life, I can..
Mill Road Surgery
rainbow u.
Contacting the surgical center by phone is an exercise in futility. The front desk staff seems determined to obstruct any attempt to secure an appointment. I'm seriously considering finding a..
Mill Road Surgery
J M.
I underwent a fasting blood test early in the day. I inquired with the nurse about additional tests for Cholesterol, kidney, and liver functions. She declined, stating that my doctor had..
Mill Road Surgery
Catherine B.
The vaccination process was absolutely wonderful. The personnel were incredibly compassionate and efficient. I was truly amazed by the entire encounter.
Mill Road Surgery
Emma W.
Since relocating to this area almost twelve months ago and registering with a new medical practice, I've experienced consistently exceptional care from every single staff member. Not once have I..
Mill Road Surgery
Kashan J.
The reception staff at this GP surgery are unbearably rude and unprofessional. My history with this practice has been challenging, but today's experience was particularly appalling. The..
Mill Road Surgery
Kelvin W.
Top-notch surgical procedure that truly exceeds expectations
Mill Road Surgery
James C.
Visited the medical clinic for my initial appointment, and the front desk personnel were incredibly kind and supportive. Dr Gunawardena was absolutely fantastic.
Mill Road Surgery
Emma B.
Absolutely the most exceptional general practitioner I've encountered. The reception staff consistently demonstrate warmth and professionalism during phone interactions. Medical personnel, both..
Mill Road Surgery
Ann R.
Superb medical practice that I cannot praise enough. The front desk staff consistently demonstrate exceptional helpfulness. Their recently implemented booking system is user-friendly and functions..
Mill Road Surgery
dolores l.
I cannot express enough how exceptional this medical practice is. Every staff member, from the front desk team to the pharmacy staff, healthcare assistants, and physicians, is truly..
Mill Road Surgery
Matthew F.
Scheduling here is a nightmare. It consistently takes an incredibly long time to secure an appointment, with weeks of waiting being the norm.
Mill Road Surgery
Christina T.
I found myself deeply frustrated by the inability to secure an urgent consultation, especially given my work commitments that restrict me to evening time slots. The staff informed me I would need to..
Mill Road Surgery
Louise R.
A top-notch medical practice! Incredibly streamlined and consistently compassionate. They genuinely prioritize patient well-being and show true dedication to care.
Mill Road Surgery
Emily O.
Exceptional care provided by the entire team, particularly impressive given the current challenges facing the healthcare system. The paramedic practitioners are truly outstanding - both incredibly..
Mill Road Surgery
omonefe A.
Absolutely dreadful service! Originating from London, their response to critical matters such as prescription needs is painfully sluggish. The reception staff, in particular, display a remarkable..
Mill Road Surgery
Julie K.
Typically, I've had smooth experiences until encountering Dr. Leonhart, who is undoubtedly the most unprofessional medical professional I've ever interacted with. He comes across as spiteful, cruel,..
Mill Road Surgery
Tori R.
Truly the most exceptional general practice clinic I've encountered. Admittedly, they can get crowded, and calling during busy hours might mean slightly more brusque receptionists - yet they've..
Mill Road Surgery
Dan G.