OA

Olubukola A. 2 years ago • From Google

Rating

Bad

Horrible receptionists ruin my healthcare experience

Despite being a recent patient with this medical practice, having only one appointment in September, today's horrendous and venomous interaction with the receptionists left me emotionally devastated and on the verge of tears. As a result, I will be swiftly transferring to another GP to safeguard my mental well-being, personal dignity, and reputation, due to the blatant, coordinated, and impulsive unprofessional conduct of their front desk staff. When I politely attempted to explain the challenges and technical problems I encountered during online registration, these receptionists accused me of being rude. Previously, I have witnessed them displaying similar disrespectful behaviour towards other patients. I find this situation intolerable, as every patient seeking medical care with this GP must endure the humiliation of insulting remarks from the receptionists guarding the entrance.

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