KP

Khadija P. one year ago • From Google

Rating

Bad

Horrible service and unprofessional staff at clinic

I absolutely cannot suggest this surgery to anyone whatsoever! My father, who is 81 years old, has been a patient at this practice for over 15 years. Everything was perfectly fine when Dr. Abrol was running the place. However, since the management changed and new staff arrived, it has become an absolute disaster. We encountered a terrible interaction with Uzma, the receptionist, who seems to believe she's more important than the actual doctors. Her behavior was completely unacceptable, disrespectful, aggressive, and lacking any compassion. She created significant difficulties for my elderly father, who is already in poor health. I have submitted a formal complaint which is currently under review, and I sincerely hope they thoroughly investigate the staff's negligent conduct. The only positive aspect is Dr. Riaz, who appears to be a genuinely competent physician, though frustratingly impossible to schedule an appointment with, interestingly enough. Following our recent horrible experience with Uzma, we have definitively decided to transfer my father's medical care to another practice.

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