Leagrave Surgery
DC
Dress C. 6 years ago • From Google
Bad
I contacted the surgery and was informed my symptoms were critical, with instructions to call back at 2pm. Upon calling at the specified time, I endured a 16-minute wait before the receptionist answered. The receptionist recalled our earlier conversation and appeared almost gleeful that no appointments were available, suggesting I call back in the morning. I then reached out to NHS 111, who emphasized I required medical attention within 6 hours and advised me to reconnect with the surgery. Leagrave surgery could not have been more obstructive if they had deliberately tried - especially after initially claiming my symptoms were urgent! I ultimately visited NHS Chapel St, waited two hours, and was efficiently assessed by a doctor. The entire process was appalling, subjective, and discourteous, particularly from Leagrave surgery. I now worry whether I've been flagged, given how Leagrave surgery's doctors previously denied my late father an MRI - this despite him being someone who contributed to the system throughout his entire life! I unequivocally recommend changing surgeries. Who wants to be treated by such unprofessional bullies?
Akhmad H.