Station Road Surgery
Lisa M. one year ago • From Google
Bad
Horrific doctor visit traumatized vulnerable heart patient
THE ABSOLUTE WORST MEDICAL ENCOUNTER I'VE EVER ENDURED! From the start, the front desk staff are consistently discourteous and completely unhelpful! As a heart patient with a critical cardiac condition, I've been experiencing irregular heart rhythms over the past week. I'm already under a cardiologist's care in London. Following my specialist's instructions, I sought an urgent appointment with my GP for a comprehensive cardiac assessment and emergency ECG, which led me to Dr Charles Elliott. Upon explaining my situation, I was subjected to a shocking verbal assault and aggressive intimidation. He was furious that my cardiologist referred me to their practice instead of the emergency room, and he viciously redirected his anger directly at me. I left his office trembling uncontrollably, experiencing severe heart palpitations and overwhelming nausea, genuinely believing I was on the brink of a cardiac event. Despite living with a congenital heart condition, I have never encountered such a horrifically unprofessional medical interaction. The experience was so devastating that my sister had to file a complaint on my behalf, as I was completely incapacitated. No apology has been forthcoming. I am absolutely determined to abandon this practice immediately. The level of unprofessionalism displayed is utterly incomprehensible!
My sincere assessment of Station Road Surgery reveals an exceptional healthcare facility. The front desk personnel are truly unparalleled, consistently demonstrating exceptional helpfulness and..
Station Road Surgery
The S.
Exceptional medical procedure with a top-notch team that goes above and beyond. The staff are not only highly professional, competent, and streamlined, but also genuinely caring and welcoming. They..
Station Road Surgery
Paul P.
Called for an urgent medical consultation because my wife had been running a high fever over 38 degrees for three consecutive days. The initial response was dismissive, advising her to rest at home..
Station Road Surgery
Michael H.
On July 27th, 2023, I experienced a sudden esophageal blockage when my routine morning water and Weetabix unexpectedly became stuck and were subsequently rejected. Fortunately, I secured an urgent..
Station Road Surgery
Daniella S.
Exceptional medical practice. Prompt scheduling with convenient time slots. Outstanding personnel who genuinely prioritize patient concerns. Undoubtedly the most impressive healthcare facility I've..
Station Road Surgery
Richard T.
I've consistently been impressed with their service throughout our interactions! Keep up the excellent performance!!! Appreciation goes out to them.
Station Road Surgery
rachel f.
When I was feeling under the weather during the weekend, I reached out to the clinic first thing Monday morning seeking urgent medical attention. To my relief, they accommodated me within just 60..
Station Road Surgery
Jennie M.
I've been a patient at this practice for more than three decades, and they consistently provide exceptional service. Scheduling appointments is a breeze, and the front desk staff are always..
Station Road Surgery
Han A.
The medical professionals are wonderful, but the front desk staff are incredibly discourteous and unaccommodating. I've been reduced to crying on two separate occasions due to their harsh..
Station Road Surgery
Don G.
Exceptional! The staff at reception are incredibly welcoming. These are hands down THE MOST OUTSTANDING PHYSICIANS. They consistently make every effort to accommodate you, even during peak hours. If..
Station Road Surgery
NAOMI C.
Terrible experience trying to register with the local practice. The staff were unhelpful and suggested I file a complaint instead of addressing my concerns. Completely unsatisfactory service.
Station Road Surgery
David M.
The staff at this medical facility, from the front desk to the medical professionals, consistently deliver outstanding care. This represents the gold standard of what primary healthcare should..
Station Road Surgery
Amy J.
The front desk staff at this medical practice are truly exceptional - incredibly warm and supportive. I feel fortunate to have this surgery as my healthcare provider.
Station Road Surgery
saroogini k.
Terrible customer service. I brought my infant for a scheduled visit and was left waiting from 10:20 to 10:50 AM. The experience was absolutely unacceptable. This seems to be a recurring issue, and..
Station Road Surgery
Chuppa C.
Despite numerous complications with this procedure, the recent introduction of pharmacist Sarah has been a bright spot - she's incredibly supportive and genuinely attentive to patient concerns.
Station Road Surgery
Lord (.
What an exceptional medical practice. I've been receiving care here for approximately 4 years. My primary care physician, Dr. Snell, is truly remarkable, incredibly supportive, and highly competent...
Station Road Surgery
Sandra K.
The personnel here are delightful and incredibly supportive. Every physician I've encountered has been attentive, carefully listening to my concerns, and my medical care has been outstanding.
Station Road Surgery
N 8.
Absolutely dreadful encounter with a receptionist who seems to believe they possess medical expertise! Irrespective of the symptoms, they insist on directing patients with children to the pharmacy,..
Station Road Surgery
Pauline G.
For four decades, our family has been privileged to be patients at this medical practice. Throughout these years, the entire staff - from physicians to nursing personnel and front desk team - have..
Station Road Surgery
arezoo a.
As a newly registered patient at this medical practice, I was delighted by my inaugural visit today. Accompanying my young son for his vaccination, I found the entire experience to be exceptional...
Station Road Surgery
Louise G.