LM

Lisa M. one year ago • From Google

Rating

Bad

Horrific doctor visit traumatized vulnerable heart patient

THE ABSOLUTE WORST MEDICAL ENCOUNTER I'VE EVER ENDURED! From the start, the front desk staff are consistently discourteous and completely unhelpful! As a heart patient with a critical cardiac condition, I've been experiencing irregular heart rhythms over the past week. I'm already under a cardiologist's care in London. Following my specialist's instructions, I sought an urgent appointment with my GP for a comprehensive cardiac assessment and emergency ECG, which led me to Dr Charles Elliott. Upon explaining my situation, I was subjected to a shocking verbal assault and aggressive intimidation. He was furious that my cardiologist referred me to their practice instead of the emergency room, and he viciously redirected his anger directly at me. I left his office trembling uncontrollably, experiencing severe heart palpitations and overwhelming nausea, genuinely believing I was on the brink of a cardiac event. Despite living with a congenital heart condition, I have never encountered such a horrifically unprofessional medical interaction. The experience was so devastating that my sister had to file a complaint on my behalf, as I was completely incapacitated. No apology has been forthcoming. I am absolutely determined to abandon this practice immediately. The level of unprofessionalism displayed is utterly incomprehensible!

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