T

Tom 2 months ago

Rating

Bad

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Average
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Poor

Horrific, let to me switching GP's

I visited the GP between December 25 and April 26. During a period of 7 appointments, there were at least 7 administrative mistakes. Prescription not sent to pharmacy , prescription sent to wrong pharmacy, wrong container used for collection and container used for collection out of date. I wrote an urgent e-mail complaint to the GP and they didn't respond for 6 weeks. When they finally did respond to an urgent complaint, the assistant manager opted to send a letter just to delay things further. This is the level of administration you receive. I have now swapped GP's as it is faster than getting Woodseats to resolve a problem.

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