RS

Ryan S. one year ago • From Google

Rating

Bad

Hospital Saved Me After Weeks of Frustration

I initially reached out when my symptoms first appeared and was placed in a seemingly endless phone queue that was never answered. For a fortnight, I persisted in my attempts to contact them, ultimately receiving a call from a medical professional who, after hearing my details, abruptly informed me I was the wrong patient and terminated the conversation. My efforts to schedule an appointment through both online and telephone channels proved futile. Ultimately, I opted to visit the hospital, where I was promptly diagnosed and provided appropriate treatment within a mere three hours - a task the GP could have accomplished in just five minutes. I was fully aware of my medical issue, yet your staff demonstrated no helpfulness, instead redirecting individuals like myself to online booking through your website or the NHS platform, which I cannot access due to my expired passport and lack of alternative identification. This situation is absolutely unacceptable. At 31 years old, I find navigating your ineffective administrative processes extremely challenging. Your untrained, non-medical staff are aggressively pushing a new online NHS service, seemingly oblivious to the fact that many people lack the digital literacy, technological access, or financial means to utilize such platforms.

Other reviews for Handsworth Wood Medical Centre