The Phoenix Practice

The practice opens at 8.30 in the morning, but calling from 8.20 means listening to a lengthy answering machine message with unnecessary information that should be obvious to most people. The call..

Called the practice and spoke with a member of staff whose manner I found quite abrupt and dismissive. I felt there was a lack of courtesy and consideration in the interaction. I was very..

Disappointing and unhelpful - calls are not returned promptly, and I experienced a lengthy wait while on hold before being acknowledged by reception staff. The clinical team also seemed impersonal,..

The appointment did not meet my expectations and was disappointing overall.

I have chosen to leave a second review for this practice. Throughout my nine years as a registered patient, I have consistently had a positive experience without encountering any issues. The..

I'm puzzled by the number of unfavourable comments posted here! I have been a patient at this practice for a considerable time and whenever genuine medical support is needed, whether through..

I felt let down by my experience. The reception team now appears reluctant to assist callers, preferring to direct all matters through online channels. I booked my appointment online and received my..

I had a very negative experience with the staff, who I found to be discourteous and unhelpful. The registration process was unnecessarily complicated, and there was a lengthy waiting period of..

One of the clinicians at this practice is excellent and among the finest in the area, which is why I'm giving a five-star rating overall. However, the administrative team could benefit from..

This practice truly lives up to its poor reputation. The service is extremely unreliable. Appointments can be cancelled without warning, which forced me to take time off work only to have my visit..

The reception staff member was absolutely wonderful. They demonstrated grace, patience, eloquence and professionalism throughout. While the practice operates using somewhat outdated systems and..

I have been a patient at this practice for several months and have found the experience to be excellent. The reception team, nursing staff, and clinical team have all been consistently helpful and..

I felt compelled to share my experience from today as it still feels quite shocking to me. I waited approximately an hour before being called in, and I was the final patient remaining in the waiting..

I am going to be honest and I will give you one piece of advice. I believe this practice is one of the best practices I have ever attended. Most of the clinicians are very professional and nice..

During a consultation, a healthcare professional made a statement about contraceptive choices, suggesting that without hormonal contraception, frequent pregnancies could have negative health..

A satisfactory medical practice with competent healthcare professionals and a commendable team atmosphere.

My family received good medical support from the practice, in particular from one of the clinicians. Very pleased with the services received!

I understand why there are negative reviews about this practice. My daughter experienced difficulties when attempting to book an appointment. I visited in person today to help resolve the situation..

I have consistently received excellent care at this practice. Every patient undergoes an induction process delivered by a friendly member of staff. Following a recent injury, I was contacted..

Excellent practice! The clinical team and support staff were wonderful overall.