EB

Emma B. one year ago • From Google

Rating

Bad

Humber road surgery fails patients with poor care

My encounter with this medical practice was completely unsatisfactory from beginning to end. Humber Road was once a surgery that set a commendable standard, but now it appears patients are kept at a distance rather than being the focal point of care—a stark departure from the exceptional service they previously delivered. It's evident they are deliberately avoiding patients with intricate medical requirements, employing care navigators who demonstrate minimal understanding of proper triage or prioritization. A GP's request to personally assess a patient before renewing a prescription has resulted in a dysfunctional system where calls go unanswered, ultimately leaving this patient without critical medication for multiple days. This is absolutely not the caliber of service I would have anticipated from this surgery. My disappointment cannot be overstated.

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