The Blandford Group Practice
Dan C. 3 years ago • From Google
Bad
Humiliated by rude receptionist's loud comments
I have never experienced such profound embarrassment as I did yesterday. I was dealing with a delicate personal health matter that urgently needed resolution, and the receptionist made me feel utterly degraded when I requested a phone appointment to get a free prescription (something I would normally pay for, but couldn't in this critical moment). I had been shuttling between my GP and pharmacy for days, back and forth, because their communication seemed completely dysfunctional, with each institution criticizing the other - a situation I found extremely unprofessional. While initially nothing was resolved, a previous receptionist had been compassionate and discreet, giving me hope. When I called yesterday after being sent away from the pharmacy the night before with conflicting information from my GP, the receptionist's demeanor transformed the moment she heard I needed a free prescription. Her lack of discretion was appalling - she spoke loudly about my personal issue, making me feel like everyone in the office could hear my private medical concern. She contradicted her own previous day's urgency, suggesting my situation was no longer critical, and repeatedly insisted I should simply purchase the medication, despite my explaining it was a rare, one-time emergency. After a grueling 10-minute conversation filled with her sighs and obvious frustration, I ultimately gave up. Her attitude made me feel utterly worthless and guilty about my own medical needs. I had never previously experienced anything but kindness from this GP's office, but this interaction was so demeaning that I broke down in tears after hanging up. I was already anxious and ashamed about requesting assistance, and her treatment made me feel even more vulnerable. As a woman speaking to another woman, I found her approach completely unacceptable and deeply hurtful. While I'm not typically someone who files complaints, this experience was so egregious that I feel compelled to formally report it, hoping to prevent similar treatment of other patients in the future.
Secured a last-minute booking without any delay
The Blandford Group Practice
Julie D.
I had hoped for progress, but my optimism was misplaced. During my regular doctor's absence, I was assigned a substitute who disregarded my documented communication preferences. This particular..
The Blandford Group Practice
Take F.
Completely worthless service that deserves to be terminated. Their employees are so inept they can't even manage a simple telephone scheduling interaction.
The Blandford Group Practice
Suzanne E.
The practice is denying in-person consultations, even for senior patients with intricate health needs. Their standard protocol involves keeping patients on hold for 30 minutes before connecting with..
The Blandford Group Practice
Barrie S.
A complete letdown by the NHS, disregarding pleas from both myself and my Psychiatrist regarding pain management for my osteoarthritis. As a result of my Asperger's and associated depression, I'm..
The Blandford Group Practice
Terry M.
Consistently excellent, welcoming, and incredibly supportive
The Blandford Group Practice
david s.
Efficiently managed process, though waiting outdoors can be tedious if the vaccine delivery is delayed for your designated time slot
The Blandford Group Practice
Melanie W.
I'm completely frustrated! Every time I try to reach out by phone, the call drops, and their website isn't even functioning. I'm totally done with this terrible service and ready to walk away!!!
The Blandford Group Practice
B2022 (.
I initiated an anima request earlier today and received a prompt callback scheduling an in-person consultation within just thirty minutes. TBGP has consistently been a stellar medical practice with..
The Blandford Group Practice
Trudie S.
A heartfelt appreciation goes out to the dedicated team of staff and volunteers administering Covid vaccinations. Your commitment and hard work are truly remarkable.
The Blandford Group Practice
Chris S.
My doctor prescribed Ofloxacin, a medication typically used as a final treatment option, for a minor bacterial infection. Shockingly, this has resulted in what appears to be permanent neurological..
The Blandford Group Practice
John M.
Received my coronavirus vaccination today. The entire process was incredibly smooth, with staff who were welcoming, helpful, and well-informed! Everyone involved was performing brilliantly!
The Blandford Group Practice
Georgina B.
Previously a reliable healthcare provider, the practice has significantly declined. Scheduling appointments has become extremely challenging, with patients frequently experiencing lengthy wait..
The Blandford Group Practice
Miss Q.
I'm puzzled by the negative feedback. Having relocated here in May 2024 and dealing with numerous medical challenges, I've consistently received same-day appointments or at minimum a prompt..
The Blandford Group Practice
Simon S.
I've got no significant complaints, honestly. Despite only being with them for two years, they've been really attentive to my medical needs, and the team here is exceptional. Admittedly, it can get..
The Blandford Group Practice
John P.
Exceptional care provided by the physicians, nursing professionals, and auxiliary personnel at this neighborhood medical facility.
The Blandford Group Practice
Kingsley W.
Vaccine administration was impressively swift and well-organized!
The Blandford Group Practice
Kris B.
Absolute worst medical facility I've encountered... Animals would receive more compassionate treatment than at this clinic. Staff act like you're fabricating your health concerns and making things..
The Blandford Group Practice
Galvin K.
I spent an exhausting 39 minutes on hold trying to get a sick note for my fractured hand, only to be redirected to their online services. The page wasn't right, so I called back and endured another..
The Blandford Group Practice
Dan C.
I have never experienced such profound embarrassment as I did yesterday. I was dealing with a delicate personal health matter that urgently needed resolution, and the receptionist made me feel..
The Blandford Group Practice
louisa w.