SG

Splurge G. 2 years ago • From Google

Rating

Bad

Hung Up During My Allergic Reaction

I spent over an hour and a half attempting to reach them, and when they eventually answered, they simply hung up, disregarding my urgent call. At the time, I was experiencing a rapidly intensifying, severe allergic rash. Fortunately, my self-administered antihistamines provided relief, but I'm deeply concerned about what could have happened if they hadn't been effective. A&E was not an appropriate solution, and any such recommendation should have come directly from a GP. The safety implications are alarming. It's disheartening to see that this experience aligns with accounts from other patients, suggesting a systemic issue with the practice's approach and culture.

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