The Ghafoor Family Practice
AA
Ali A. 2 years ago • From Google
Bad
Rude receptionists/lacking respect. Today, I attempted to contact their office three times, and each interaction was met with dismissive excuses and a complete lack of apology for their misleading responses. During my third call, while I was mid-explanation of my concern, they abruptly terminated the call after merely 10 seconds. What I initially thought might have been an accidental disconnection was clearly intentional, as no follow-up call was made. This experience has completely eroded my trust in their reception staff. At this point, I'm considering bypassing the receptionists entirely and booking a direct appointment with the doctor to ensure my concerns are heard. Nye Bevan urgently needs to reevaluate their hiring practices for reception roles. The current staff demonstrate zero accountability for their unprofessional behavior, instead making callers feel invalidated and potentially questioning their own sanity. My recommendation? Go private. It's simply not worth registering with this practice unless they commit to implementing genuine respect within their staff interactions. The irony is palpable - they claim to have zero tolerance for disrespect towards staff, yet they consistently make patients feel marginalized and uncomfortable.
Naseem S.