VL

Valerie L. 6 months ago • From Google

Rating

Bad

Ignored calls when desperately unwell and struggling

A distressing experience during a period of serious illness. As a long-term patient of the practice, I found the initial response inadequate when I needed support while speaking with a social worker. I was forced to attend in person the following day despite being unwell with a high temperature, and was so poorly that I could barely remain upright. During the appointment, I felt the questioning about my attendance was delivered in an aggressive manner, and given my confused state and difficulty communicating, this added to my distress. I was grateful for the compassionate intervention of a junior clinician, whose support made a significant difference during what was an extremely difficult appointment.

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