Glebe Road Surgery
AF
Ann F. one year ago • From Google
Bad
After dedicating nearly half a century to this medical facility, I find myself compelled to depart. What was once a compassionate and exceptional Practice, housed in a contemporary and modernized building, has devolved into an atmosphere reminiscent of a sterile, lifeless environment, with staff sequestered behind closed doors, engrossed in their computer screens. The appointment scheduling process is nothing short of abysmal. Even when arriving in dire need, patients are prohibited from directly requesting an appointment from the (admittedly pleasant) Receptionists and are instead redirected to an impersonal digital interface. The response time is so sluggish that one might perish before securing an appointment. Ironically, we've discovered that calling 111 often yields a more expedient booking through the same surgery. Moreover, some physicians appear disinterested and operate on a part-time, remote basis - a situation that defies comprehension and raises serious concerns about patient care.
Catherine B.