HH

Heidi H. 5 years ago • From Google

Rating

Average

Impersonal care since covid hit

Since the pandemic began, I'd describe the medical practice as adequate, but obtaining an in-person consultation remains extremely challenging. I recognize their rationale during the peak of Covid-19 - yet I sincerely wish they would reconsider this approach soon. An email or delayed phone consultation simply cannot replace a face-to-face medical assessment. It's truly disappointing, as this surgery was once outstanding. Currently, I feel they've compromised their ability to deliver top-tier healthcare. For elderly or vulnerable patients, I would be genuinely concerned about accessing appropriate medical support. My hope is that they will continue exploring creative methods to maintain high-quality service, even amid challenging circumstances like the Covid-19 pandemic.

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