HM

Hiba M. 2 years ago • From Google

Rating

Bad

Impossible appointment booking, disorganised repeat prescriptions

My transport arrived a couple of minutes late, and I had arranged to take the morning off work for the appointment, but I was informed this meant I could not be seen. I had waited three weeks just to secure an appointment initially, and at my previous visit I spent 40 minutes waiting, so it appears the practice applies inconsistent standards about what constitutes being late. Obtaining an appointment at this practice feels extremely difficult. I was given medication with the understanding it would be set up for regular dispensing to avoid needing to attend for each dose. The practice did not arrange this, and after a month of uncertainty I had to contact them to request a repeat prescription. I was told someone would ring me back to confirm, but I ended up having to call again myself to verify whether it had actually been processed. The clinician I saw was wonderful, showing genuine compassion, understanding and attentiveness. They are among the most considerate healthcare professionals I have encountered. However, the practice's appointment system makes it extremely challenging to be seen. I am now facing a six-week wait for an appointment to address a health concern that ideally should have been resolved much earlier. I have already shared this feedback with the practice through their feedback channels, but I felt it important to highlight to others that the appointment waiting times here are notably longer than elsewhere I have experienced.

Other reviews for Campus Health Centre