MC

Michael C. one year ago • From Google

Rating

Bad

Impossible booking after 40-minute hold

I just signed up with this practice, and booking an appointment is absolutely maddening! I spent nearly three-quarters of an hour on hold, stuck at the top of the queue the entire time. When someone finally picked up, they informed me that phone bookings are impossible. Instead, you must log into their online portal precisely at 7:30am and frantically attempt to secure a slot before they vanish. I simply wanted to schedule a routine follow-up for a few weeks from now, but they absolutely refused to help. They only allow a tiny number of appointment requests daily, and if you're not lightning-fast when the system opens, everything disappears. I've never encountered such a dysfunctional scheduling process, and I'll definitely be seeking out a more competent healthcare provider.

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