Eagle House Surgery
Dental P. 11 months ago • From Google
Bad
Impossible booking system frustrates patient
I want to express serious grievances regarding the service provided by Eagle House Surgery. For more than a month, I have been attempting to schedule an appointment, but the Patch booking system has rendered this task impossible. Despite working full-time (8am–5pm) and contributing to the NHS, every interaction with the surgery results in being directed to either the hospital or a private GP. This approach is completely unacceptable and fundamentally undermines the purpose of having access to a GP practice. Furthermore, the management appears entirely unapproachable, leaving patients with no viable avenue to address these ongoing problems. With all due respect to Dr A. Marks, the principal of the surgery, the quality of service at Eagle House Surgery falls significantly short of the standards NHS patients should reasonably expect. I have documented evidence in the form of audio recordings of conversations with staff and intend to formally report this to the NHS. Additionally, I will be publicizing my experiences on the Spotted in Enfield Facebook group to encourage others who have encountered similar challenges with the Patch system and Eagle House Surgery to join in a collective complaint. The current level of service is wholly unacceptable and demands immediate and substantial improvement.
I recently encountered an utterly disheartening experience at this medical facility, and I feel driven to share my profound disappointment with potential patients. I had been grappling with..
Eagle House Surgery
Graziella R.
I'd give zero stars if I could. I've been struggling to schedule an appointment for my anxiety and depression medication due to their ridiculous phone system and automated process. By the time you..
Eagle House Surgery
Hilty D.
I would like to express my sincere gratitude to the dedicated staff at Eagle House Surgery. In particular, Dr K stands out for delivering exceptional patient care. Having been a patient here for..
Eagle House Surgery
Dailiena M.
I'm deeply worried about the caliber of staff employed at Eagle House Surgery. How can individuals who are unsuitable for patient interaction and lack basic professional courtesy be working in this..
Eagle House Surgery
King A.
The condition of this healthcare provider demands scrutiny. Prolonged periods of subpar care have resulted in the community receiving insufficient medical attention. Attempting to schedule an..
Eagle House Surgery
Vanessa C.
Absolutely dreadful surgical experience. Scheduling appointments is impossible. They consistently redirect patients to 111. The patient-to-doctor ratio is ridiculously unbalanced. Stay away from..
Eagle House Surgery
Anna K.
The front desk staff lack any semblance of warmth or hospitality.
Eagle House Surgery
David W.
Went to the store without any prior details, only to discover they handle appointments via callback. Completely unacceptable. In my view, this establishment is utterly shameful and represents a..
Eagle House Surgery
Mosahid S.
Lacking professionalism and unhelpful. Impossible to schedule an appointment via telephone. Completely let down.
Eagle House Surgery
STEPHEN RICHES
Patches software does not work multiple attempts no gp apointment face to face telephone or nurse is all you get. Had a link to say book an apointment which I did and its in a months time and the..
Eagle House Surgery
Seni G.
Eagle House Surgery is an absolute embarrassment, not worthy of even a single star rating. I attempted to schedule an appointment yesterday, which was incredibly difficult. Upon arrival, I was..
Eagle House Surgery
Iwona R.
Securing a consultation, particularly an in-person meeting, feels virtually unattainable. The appointment booking system frequently fails to respond, and telephone lines remain perpetually jammed...
Eagle House Surgery
Ahmed Y.
A truly abysmal medical facility located in north London, with physicians and personnel who demonstrate complete incompetence. Their level of care is appallingly inadequate, giving the impression..
Eagle House Surgery
Khalid K.
Jenny provided exceptional support, and Dr. Aimue truly stands out as an outstanding professional. Highly recommend this procedure.
Eagle House Surgery
Domeniko K.
The initial registration attempt was allegedly my fault, according to their explanation. They managed to register my wife successfully, but not me. During the subsequent attempt, they rejected my..
Eagle House Surgery
Kemal C.
Incredibly frustrating experience with their lack of professionalism and inefficient scheduling. Every single time I attempt to book an appointment, they claim to be swamped. They instruct patients..
Eagle House Surgery
Mmm (.
Experiencing the same frustration as other customers. Scheduling an appointment is completely futile. No matter if you attempt to book online or call, you're met with absolute silence and zero..
Eagle House Surgery
Obito U.
The team at Eagle House is exceptional. They consistently demonstrate a welcoming and supportive atmosphere, with staff members who are approachable and cooperative. Interacting with the reception..
Eagle House Surgery
iskender b.
Steer clear of Dr Stevens at all costs. He provides minimal effort and shows zero commitment to patient care. When I explicitly requested an in-person consultation, he went out of his way to dodge..
Eagle House Surgery
N N.
I approached this medical practice with an open mind, despite prior critical feedback, hoping to become a new patient. However, my interaction with two different receptionists was deeply..
Eagle House Surgery
Peter L.