DP

Dental P. 8 months ago • From Google

Rating

Bad

Impossible booking system frustrates patient

I want to express serious grievances regarding the service provided by Eagle House Surgery. For more than a month, I have been attempting to schedule an appointment, but the Patch booking system has rendered this task impossible. Despite working full-time (8am–5pm) and contributing to the NHS, every interaction with the surgery results in being directed to either the hospital or a private GP. This approach is completely unacceptable and fundamentally undermines the purpose of having access to a GP practice. Furthermore, the management appears entirely unapproachable, leaving patients with no viable avenue to address these ongoing problems. With all due respect to Dr A. Marks, the principal of the surgery, the quality of service at Eagle House Surgery falls significantly short of the standards NHS patients should reasonably expect. I have documented evidence in the form of audio recordings of conversations with staff and intend to formally report this to the NHS. Additionally, I will be publicizing my experiences on the Spotted in Enfield Facebook group to encourage others who have encountered similar challenges with the Patch system and Eagle House Surgery to join in a collective complaint. The current level of service is wholly unacceptable and demands immediate and substantial improvement.

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