Eagle House Surgery
Dental P. 8 months ago • From Google
Bad
Impossible booking system frustrates patient
I want to express serious grievances regarding the service provided by Eagle House Surgery. For more than a month, I have been attempting to schedule an appointment, but the Patch booking system has rendered this task impossible. Despite working full-time (8am–5pm) and contributing to the NHS, every interaction with the surgery results in being directed to either the hospital or a private GP. This approach is completely unacceptable and fundamentally undermines the purpose of having access to a GP practice. Furthermore, the management appears entirely unapproachable, leaving patients with no viable avenue to address these ongoing problems. With all due respect to Dr A. Marks, the principal of the surgery, the quality of service at Eagle House Surgery falls significantly short of the standards NHS patients should reasonably expect. I have documented evidence in the form of audio recordings of conversations with staff and intend to formally report this to the NHS. Additionally, I will be publicizing my experiences on the Spotted in Enfield Facebook group to encourage others who have encountered similar challenges with the Patch system and Eagle House Surgery to join in a collective complaint. The current level of service is wholly unacceptable and demands immediate and substantial improvement.
This general practitioner is absolutely terrible - the absolute bottom of the barrel for medical professionals If the rating system allowed it, I'd give them zero stars without hesitation
Eagle House Surgery
Tracy N.
Dr. Murphy is an exceptional healthcare professional who consistently provides me with comfort and reassurance. Whenever I have concerns, she takes the time to thoroughly explain everything,..
Eagle House Surgery
Chris T.
To the physician who assisted me on Sunday around 11:15 am. Highly competent, well-informed, and precisely on target. Following a period of intense discomfort, I am significantly improved just 24..
Eagle House Surgery
dilber a.
I've encountered the most incompetent GP who has caused me back pain and subjected me to an exhausting appointment process with a 53-minute wait, only to find no available slots. Eventually, I..
Eagle House Surgery
Anna K.
The front desk staff lack any semblance of warmth or hospitality.
Eagle House Surgery
Obito U.
The team at Eagle House is exceptional. They consistently demonstrate a welcoming and supportive atmosphere, with staff members who are approachable and cooperative. Interacting with the reception..
Eagle House Surgery
Gerry C.
I want to express my heartfelt appreciation for Engleton house surgery on Villa Road in Radford. As a long-standing patient, I can confidently say that this medical practice is exceptional, with..
Eagle House Surgery
irem k.
I accompanied my friend to her consultation with Dr. Singh, and the experience was deeply frustrating. The doctor was incredibly dismissive and insensitive, belittling my friend's legitimate health..
Eagle House Surgery
David W.
The reception staff, who are Black women, provide extremely poor service and show no respect towards deaf individuals. When I inquired about a British Sign Language interpreter, their response was..
Eagle House Surgery
Fehintolu O.
A complete disappointment... I attempted to schedule an appointment yesterday but was redirected to try again today. Despite experiencing intense discomfort, I arrived early at 8am to secure a slot,..
Eagle House Surgery
Nilufa A.
If there were a rating below zero, I'd choose it. The receptionist was disrespectful, poorly trained, and unable to communicate effectively or show any empathy. My sister, battling severe post-natal..
Eagle House Surgery
King A.
The condition of this healthcare provider demands scrutiny. Prolonged periods of subpar care have resulted in the community receiving insufficient medical attention. Attempting to schedule an..
Eagle House Surgery
Silvia S.
Appalling conduct displayed by the reception staff and Dr. Razzaq, characterized by consistently subpar professionalism, an arrogant demeanor, and demeaning interactions. The complete lack of..
Eagle House Surgery
Domeniko K.
The initial registration attempt was allegedly my fault, according to their explanation. They managed to register my wife successfully, but not me. During the subsequent attempt, they rejected my..
Eagle House Surgery
iskender b.
Steer clear of Dr Stevens at all costs. He provides minimal effort and shows zero commitment to patient care. When I explicitly requested an in-person consultation, he went out of his way to dodge..
Eagle House Surgery
Yasmin A.
The employees were unhelpful and displayed a dismissive demeanor, completely uninterested in assisting me with my requests. Disappointing.
Eagle House Surgery
Luca D.
Falling sick is truly awful. However, having medical professionals like those at Eagle House makes the entire experience so much more manageable. I am deeply indebted to the doctors and staff. The..
Eagle House Surgery
Iwona R.
Securing a consultation, particularly an in-person meeting, feels virtually unattainable. The appointment booking system frequently fails to respond, and telephone lines remain perpetually jammed...
Eagle House Surgery
Mmm (.
Experiencing the same frustration as other customers. Scheduling an appointment is completely futile. No matter if you attempt to book online or call, you're met with absolute silence and zero..
Eagle House Surgery
Khalid K.
Jenny provided exceptional support, and Dr. Aimue truly stands out as an outstanding professional. Highly recommend this procedure.
Eagle House Surgery
Anwar Y.