Eagle House Surgery
Dental P. one year ago • From Google
Bad
Impossible booking system frustrates patient
I want to express serious grievances regarding the service provided by Eagle House Surgery. For more than a month, I have been attempting to schedule an appointment, but the Patch booking system has rendered this task impossible. Despite working full-time (8am–5pm) and contributing to the NHS, every interaction with the surgery results in being directed to either the hospital or a private GP. This approach is completely unacceptable and fundamentally undermines the purpose of having access to a GP practice. Furthermore, the management appears entirely unapproachable, leaving patients with no viable avenue to address these ongoing problems. With all due respect to Dr A. Marks, the principal of the surgery, the quality of service at Eagle House Surgery falls significantly short of the standards NHS patients should reasonably expect. I have documented evidence in the form of audio recordings of conversations with staff and intend to formally report this to the NHS. Additionally, I will be publicizing my experiences on the Spotted in Enfield Facebook group to encourage others who have encountered similar challenges with the Patch system and Eagle House Surgery to join in a collective complaint. The current level of service is wholly unacceptable and demands immediate and substantial improvement.
The medical staff here are incredibly compassionate and supportive, with Dr. K and Dr. Murphy standing out as particularly exceptional in their patient care.
Eagle House Surgery
irem k.
I accompanied my friend to her consultation with Dr. Singh, and the experience was deeply frustrating. The doctor was incredibly dismissive and insensitive, belittling my friend's legitimate health..
Eagle House Surgery
Bilge T.
For three consecutive days, I've been struggling to secure a medical appointment. The pharmacist was considerate and diligently took notes to help me get a doctor's consultation. Despite these..
Eagle House Surgery
Anna K.
The front desk staff lack any semblance of warmth or hospitality.
Eagle House Surgery
iskender b.
Steer clear of Dr Stevens at all costs. He provides minimal effort and shows zero commitment to patient care. When I explicitly requested an in-person consultation, he went out of his way to dodge..
Eagle House Surgery
B A.
Steer clear of this medical practice The reception staff's demeanor is absolutely abysmal They'll fabricate any excuse just to dismiss you.
Eagle House Surgery
Kemal C.
Incredibly frustrating experience with their lack of professionalism and inefficient scheduling. Every single time I attempt to book an appointment, they claim to be swamped. They instruct patients..
Eagle House Surgery
dilber a.
I've encountered the most incompetent GP who has caused me back pain and subjected me to an exhausting appointment process with a 53-minute wait, only to find no available slots. Eventually, I..
Eagle House Surgery
jay j.
Called to schedule a visit at 8am, only to find out I'm number 73 in line. By the time I finally get through, all appointments are gone. Ironically, they claim to be accepting new patients. Makes..
Eagle House Surgery
Sam C.
Incredibly supportive and responsive staff who went above and beyond to assist me.
Eagle House Surgery
Luca D.
Falling sick is truly awful. However, having medical professionals like those at Eagle House makes the entire experience so much more manageable. I am deeply indebted to the doctors and staff. The..
Eagle House Surgery
David W.
Went to the store without any prior details, only to discover they handle appointments via callback. Completely unacceptable. In my view, this establishment is utterly shameful and represents a..
Eagle House Surgery
Deutsche R.
Numerous physicians on staff. Convenient digital appointment scheduling.
Eagle House Surgery
Catherine M.
These medical professionals are truly exceptional. They've performed admirably.
Eagle House Surgery
Nilufa A.
If there were a rating below zero, I'd choose it. The receptionist was disrespectful, poorly trained, and unable to communicate effectively or show any empathy. My sister, battling severe post-natal..
Eagle House Surgery
Jemma J.
Exceptional medical procedure. While scheduling can occasionally be challenging, the healthcare professionals and physicians are truly outstanding.
Eagle House Surgery
Gerry C.
I want to express my heartfelt appreciation for Engleton house surgery on Villa Road in Radford. As a long-standing patient, I can confidently say that this medical practice is exceptional, with..
Eagle House Surgery
Eleonora L.
Terrible experience with extremely discourteous employees! I visited after contacting emergency services, and I can assure you I won't be returning!
Eagle House Surgery
Khalid K.
Jenny provided exceptional support, and Dr. Aimue truly stands out as an outstanding professional. Highly recommend this procedure.
Eagle House Surgery
Advice H.
Extremely poor service quality, with numerous issues reported by service users. Terrible customer support
Eagle House Surgery
Ola H.