CD

Corrie D. 2 years ago • From Google

Rating

Bad

Impossible healthcare system fails patients completely

The online consultation system is incredibly frustrating. You must submit a form precisely at 8:30am, and they rarely respond the same day. My last two consultations resulted in being scheduled for callbacks a full week later, which is completely impractical for someone with shift work. I can't simply answer calls whenever they choose - it must align with my limited days off, and workplace restrictions prevent me from taking personal calls. The doctor attempted to contact me twice within a quarter-hour for scan results, then gave up and texted me to submit another e-consult form the next morning at 8:30am. Essentially, they've transferred their administrative task back to me. Now I'm expected to complete another online form, wait for an arbitrarily chosen contact time, and hope to learn whether my medical situation is significant or trivial. I'm uncertain whether to continue navigating these absurd bureaucratic hurdles or assume any serious medical issues would prompt more persistent communication. The entire process of accessing healthcare feels utterly impossible and completely unworkable!

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