Meadowfield Surgery Dr Murrary & Partners
JH
Jack H. 4 years ago • From Google
Bad
If this represents the direction of healthcare provision, there are legitimate concerns to consider. A considerable wait of six weeks was needed to secure an appointment regarding skin concerns and finger swelling. The approach appeared focused on symptom management through medication rather than investigating underlying causes or implementing preventative measures. The appointment booking process presented significant challenges. Calling the practice from early morning proved difficult, with repeated attempts necessary before reaching someone. Once connected, callers were placed in substantial queues, only to be informed that no appointments were available. This cycle of calling and being turned away repeated the following day. While this may reflect common practice across various surgeries, the acceptability of such a system remains questionable. A blood test was arranged through the local hospital, with results communicated via text message stating findings were within normal parameters. This notification arrived without accompanying phone contact, written correspondence, or any discussion of the implications. The result did not address the ongoing health concerns or provide clarity regarding the presenting symptoms. Given that National Insurance contributions fund this service, the perceived lack of engagement and practical support raises questions about the value and quality of care being delivered.
Gary A.