Pelham Medical Group

Uncaring approach, lacking in attentiveness.

I would rate this experience far lower if possible, consistent with other feedback I have seen. I have serious concerns about the care provided at this practice. The reception staff appeared to..

Had an extremely disappointing experience at the practice. The receptionist appeared unwelcoming and displayed poor customer service, making me feel like an inconvenience. Attempting to book an..

The conduct of certain members of the team at this practice has been disappointing and fell short of the professional standards expected in a healthcare setting. Although this experience may not be..

Obtaining a telephone appointment has proven extremely challenging, and accessing in-person consultations has consistently been difficult, with waits of several days being common whether booking..

My concern is not with the practice overall, but rather with the handling of repeat prescription requests via email. On several occasions when collecting medication from the pharmacy, I have noticed..

If I could rate less than one star I would. The reception experience has been quite poor, and I believe this is where the main issues lie, as the clinical staff have been excellent when I have..

The staff response fell short of expectations, and a significant health concern was not adequately addressed. I had to obtain necessary equipment from the hospital as a result.

Excellent care provided, with a cooperative and friendly approach demonstrated throughout. Very satisfied with the experience at this practice.

The automated telephone system requires listening through a lengthy recorded message before reaching the queue to speak with someone. This is quite frustrating.

Unfortunately, Google's rating system requires a minimum of one star, otherwise this practice would receive no rating at all.

Excellent practice overall, though it would be beneficial to have additional appointments available through the online booking system, as this could help reduce the number of missed appointments.

This practice is disappointing. It is consistently difficult to secure an appointment with a clinician. On the rare occasions when an appointment is obtained, concerns are not adequately addressed..

Wow. After spending close to an hour on the phone, I finally got through. I was requesting information about a referral and was transferred straight to the administrative team. They handled it..

The clinician I saw was very pleasant and provided attentive care. The other healthcare professionals I have encountered here during visits for myself and my family have all been excellent,..

Getting through to the practice by phone proves to be extremely challenging.

My appointment yesterday was excellent. It is uncommon nowadays to receive such considerate and personable care, and I hope my future medical appointments can be similarly positive.

I had a disappointing experience when my mother contacted the practice for a telephone consultation following hospital guidance, as there were concerns highlighted in recent blood work. When the..

The parking facilities are inadequate.

The clinical staff are excellent and I have no complaints about their work, but accessing them is another matter entirely. I find the initial hurdle of getting through to reception to be quite..