BS

Brian S. 3 years ago • From Google

Rating

Bad

Impossible phone queues and missed appointment calls

I injured myself while doing garden work and attended the practice with back pain. I was advised that my symptoms were related to my weight and given a sick note, though I felt the consultation was rushed. A subsequent appointment with another clinician revealed a slipped disc, which required physiotherapy treatment. Contacting the practice by phone is consistently problematic. Calls typically result in lengthy waiting periods in a queue system, and many attempts end without reaching anyone. When contact is eventually made, appointments are usually unavailable. On the rare occasions an appointment is secured, it is conducted remotely with no specific time slot allocated. This means keeping your phone accessible throughout the day, which becomes difficult when managing work, family responsibilities, or attempting to rest while experiencing symptoms. I have also experienced issues with repeat prescription processing. On three recent occasions, my prescriptions were not prepared correctly and required a return visit to collect them properly. The reception team have consistently demonstrated politeness and shown genuine apology for these issues, however this does not address the underlying operational problems at the practice. For those new to the area seeking a GP service, I would not recommend registering here.

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