Handsworth Medical Practice

I had been battling an illness for weeks, continually delaying seeking medical help, hoping to recover independently. After enduring ten days of morning coughing fits producing thick green mucus,..

Sat idle for a quarter-hour despite being the initial patient in line. Had the roles been reversed, I would have been overlooked entirely. I wouldn't have minded if they had simply acknowledged the..

Your assurances about my mother's cancer treatment were repulsive, and your approach was a continuous failure that our family should never have endured. Our grandmother, wife celebrating her passing..

Terrible customer service with an incredibly poor attitude. Their performance is so subpar that they should be stripped of their responsibilities and replaced by someone competent enough to properly..

Absolutely the most terrible general practitioner clinic I've encountered Scheduling an appointment is impossible We endured a two-hour wait, only to be told no doctors are on staff

I am thoroughly disheartened by the quality of service at this medical center. Attempting to contact them by phone during morning hours is an exercise in futility – each time I dial, I find myself..

I attempted to schedule a medical consultation by phone, and after an exasperating 35-minute wait, I finally reached a staff member. Suddenly, the call disconnected. I'm left with several critical..

Sharon, the receptionist, is utterly unsuitable for her customer-facing role. Her interpersonal skills are abysmal, and she consistently demonstrates a complete lack of empathy. She routinely..

I scheduled my cervical screening appointment after getting a reminder text. Upon arrival, the nurse mistakenly believed I was there for a flu vaccination. When I clarified I was there for a smear..

After being a patient at Handsworth medical practice for over a decade, I finally experienced a consultation that left me feeling genuinely supported and understood. While I've always respected the..

Dr Kennedy demonstrates exceptional care, surpassing typical NHS expectations. Despite working within the public healthcare system, she provides personalized attention that goes well beyond mere..

Update 09.04.25: Here's a novel experience for me. I spent the entire workday anticipating my scheduled "appointment" (phone consultation). As my phone rang beside me, I promptly answered, only to..

On December 19th at 4:00 PM, we encountered an incredibly discourteous female receptionist with absolutely no professional demeanor. Dressed in a large green coat and sporting long, unkempt black..

I'm thoroughly impressed with this outstanding healthcare facility. They offer same-day consultations if you reach out early in the morning at 8am sharp. Every interaction with the front desk..

Their service has been thoroughly disappointing. I urgently needed antibiotics for a urinary infection and attempted to schedule an appointment. The receptionist claimed I could retrieve the..

Each attempt to schedule an appointment results in being placed on hold for nearly half an hour, only to have the call abruptly disconnected. This service is completely inadequate and fails to meet..

If I could give zero stars, I absolutely would. It's astonishing that this establishment claims to be a medical practice. Securing a consultation is an absolute nightmare—I endured a wait exceeding..

Getting a GP appointment here is a nightmare. The clinic operates just twice weekly and is perpetually at full capacity. Their scheduling system is incredibly restrictive, with booking windows..

I had an appointment at this medical practice recently, and the experience was extremely disappointing. The staff's attitude and level of care were unacceptably poor. If a zero-star rating were an..

Dr. J Kennedy comes with my strongest endorsement. Their approach made me feel completely supported throughout my experience.