ZS

Zena S. 3 years ago • From Google

Rating

Poor

Impossible to Book a GP Appointment

I'm at a loss for words... the waiting area is cramped and inadequate. The GPS devices are excellent, and the front desk staff genuinely attempt to help, but getting through on the phone is a nightmare. The moment the clock strikes 8am, the lines are immediately swamped. After waiting for half an hour, you discover all appointment slots have vanished. It's perplexing why doctors haven't returned to full in-person consultations when every other NHS service has. Wouldn't it be more straightforward to revert to the traditional walk-in system where patients take a number and wait for their turn with a single GP?

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