JC

Jon C. 2 years ago • From Google

Rating

Poor

Impossible to book a gp appointment

Absolutely dreadful phone booking process. The clinic insists patients ring precisely at 8am to schedule a doctor's consultation. However, when you dial at the specified time, the phone line is constantly engaged because everyone is attempting to get through simultaneously. After persistent redialing, you eventually connect, only to be informed that all appointments are already taken and you're instructed to try calling again at 8am the next day. It's a completely dysfunctional arrangement with seemingly just a single telephone line and zero queue management. Moreover, they're inexcusably requiring deaf individuals to phone in for appointments, which is incredibly inconsiderate and impractical.

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