A

Anonymouse 4 days ago

Rating

Poor

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Great
  • Care

    Poor
  • Respect

    Great
  • Seen On Time

    Bad

Impossible to book an appointment

It is almost impossible to book an appointment here. The process has been made unnecessarily difficult and frustrating for patients. First, you have to complete a detailed online request form. Then, the request is reviewed, and there seems to be no clear indication of when you will be contacted. In some cases, you may have to wait at least 10 days just for a telephone appointment. Even more frustrating is that they will call only once on the scheduled date. If you happen to miss the call or have poor mobile reception at that moment, they simply leave a message saying that they tried to contact you, and you are expected to start the whole process again. For someone who is already unwell and needs medical attention, this process is extremely stressful and discouraging. The system feels more focused on making things easier for the surgery than making healthcare accessible for patients. I sincerely hope they reconsider this process and make it simpler, more patient-friendly, and easier to access.

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