ED

E. D. 3 years ago • From Google

Rating

Poor

Impossible to book an appointment anywhere

The healthcare system here is fundamentally flawed, with hardworking individuals struggling to secure medical appointments. Despite paying substantial annual national insurance and having employer-provided health coverage, I'm still unable to book a consultation. The practice's phone line is perpetually congested; the moment you attempt to schedule an appointment, you're met with a message about full lines and forced to disconnect. I attempted an online booking, but the system was inconclusive and redirected me back to the office phone. Furthermore, my work commitments outside Portsmouth prevent me from queuing during weekdays, and the centre's weekend closure makes appointment scheduling virtually impossible. This demonstrates the system's complete dysfunction. It appears that unrestricted medical access is granted to newcomers, while loyal citizens who contribute significant tax revenues and maintain additional insurance are systematically neglected. The government requires a comprehensive overhaul, and this medical centre desperately needs to enhance its patient management and customer service approach. My rating acknowledges only the dedicated staff who are overwhelmed and operating under immense pressure.

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