Denmark Road Surgery
AK
Anna K. 3 years ago • From Google
Poor
It's virtually unattainable to secure a consultation - they seemingly limit themselves to just 15 daily slots! You ring precisely at 8am and find yourself 18th in line, only to be instructed to try again tomorrow... with the identical frustrating scenario repeating itself. I estimate there are approximately 3 physicians currently staffing the practice - which translates to 5 appointments each. Consultations are 10 minutes long. That amounts to merely 50 minutes of actual patient time. While I understand the need to reserve slots for urgent cases and administrative tasks, there's absolutely no justification for this consuming 7 entire work hours. Are these doctors operating on half-day schedules?! There's zero capability to schedule appointments in advance. Instead, you're compelled to call simultaneously with numerous other patients, with only the first 15 successfully obtaining a slot. The entire system is completely absurd. Their website features a contact form, but they consistently ignore submissions and emails. You receive texts directing you to book via an app, yet this particular medical practice doesn't even have an app. Furthermore, should you miraculously secure an appointment, it'll be a telephone consultation with zero indication of when precisely they might call. No 4-hour window, no morning/afternoon specifics - potentially anytime between 8:30am and 6:30pm. My interactions with the medical staff have been positive... when I can actually manage to get an appointment.
Anne P.