MJ

Millie J. 2 years ago • From Google

Rating

Bad

Impossible to book an appointment at this surgery

Securing an appointment here is an incredibly challenging experience. Virtually every attempt I've made has been frustrating. This morning, I called precisely at 8.00am (the designated appointment release time) but was immediately blocked by a system message. I spent the entire morning trying to connect with someone. When I finally got through, I was number 30 in the queue. After enduring around an hour on hold, the receptionist informed me no appointments were available and was recommending everyone visit the Urgent Treatment Care at the local hospital. It seems my critical error was calling just 10 seconds after 8.00am; apparently, all appointment slots were claimed in those crucial seconds before me. I'm not exaggerating - I genuinely believed arriving before 8:01am would secure my spot, but clearly not. Beyond the 8.00.00am window, the receptionist noted appointments were scheduled 6-7 weeks out, which is completely unsuitable for urgent medical needs. I'm definitively planning to transfer our family's medical registration soon. I sincerely hope other practices offer a more responsive and accessible service.

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