Springwood Surgery

The NHS appointment system feels like entering a lottery where securing a slot proves extremely difficult and the chances of success appear heavily weighted against patients.

Getting seen by the doctor once you have secured an appointment is generally a positive experience, but the process of actually obtaining an appointment presents significant challenges. The..

I have nothing but positive things to say about the care I have received. I am very satisfied with every aspect of my ongoing treatment and have great respect for all the team members at the practice.

The team demonstrated a welcoming and approachable manner.

Disappointing experience overall. Initially, I noticed the opening times displayed online did not match when the practice actually became available. I arrived expecting to call at 9am but discovered..

I have attempted to contact the surgery on two separate occasions. Each time, I found myself positioned as caller 4 in the queue. On both instances, I waited over 45 minutes before reaching the..

I waited on the phone for 40 minutes and was still 15th in the queue. When I called again later in the afternoon, I was first in line but had to wait another 20 minutes before someone picked up. I..

I had a very helpful appointment today using the online consultation service, which allowed me to avoid the early morning rush that typically occurs at the practice, as I'm usually commuting to work..

My elderly mother was unable to obtain an in-person appointment and subsequently received a diagnosis that did not reflect her actual condition. She has since developed a serious infection and..

Why is online booking not available from 8am with a healthcare provider? The system appears to have the capability to designate additional appointment slots for online access, which would seem..

We have been registered with the practice for approximately a year and have made use of several different services including nursing, medical, blood testing, and urgent care provision. All of these..

I experienced a urinary tract infection recently and was impressed with how promptly it was addressed. I was able to receive care on the same day I contacted the practice, and found the healthcare..

I was extremely dissatisfied with the service my daughter received at this surgery. I intend to escalate this matter formally and pursue this further through appropriate channels. I am very upset..

Disappointing experience. The staff came across as dismissive and self-centred. There seemed to be a lack of honesty and consideration for patients. While waiting, I noticed another patient who..

The practice is difficult to reach by telephone, and when contact is made, the staff can come across as curt and unwelcoming.

It can be difficult to get through on the phone but the staff are incredibly kind and compassionate and treat you with respect, particularly the clinical team members I have encountered.

Extremely frustrating experience with appointment availability. The difficulty in securing a timely slot is concerning, as it may contribute to unnecessary emergency department visits and strain on..

After relocating from a nearby area last autumn, where I had experienced dissatisfaction with my previous healthcare provider, I have been delighted to discover that this practice demonstrates..

I was very disappointed with the standard of care and assistance I received from this practice following my recent hospital discharge. After leaving hospital on Thursday, I was informed that I would..

I have experienced repeated issues with prescription orders, as on multiple occasions the pharmacy has been unable to locate prescriptions that I believed had been submitted, despite waiting a..